FAQs

Q. How long will it take me to get my order?

Ans. For standard shipping, you should receive your order within 7-10 business days.

 

Q. Can I place my order over the phone?

Ans. Orders can be placed through our website. You may also connect with us on 9811724464 to place order via call/WhatsApp.

 

Q. What are your hours of operations?

Ans. Our hours of operations have recently changed. In order to better support the needs of our customers, we will now be available for phone support from 10am to 5:30pm, Month -Friday. Please note that our Chat support is available on Saturdays from 11am-4pm.

 

Q. How do I return my order?

Ans. You may return your order for a refund or replacement to Clothing Shop Online within 3 days of the purchase date by visiting the returns page. We highly recommend saving the receipt or tracking details verifying the return of your goods. If you have a problem or discrepancy (including shortages, damages, etc.) with an order contact us within 48 hours of receiving goods.Please note we are not able to accommodate any style, color or size swap or exchange requests via a replacement order. Items that have been printed, washed, decorated and masks which are final sale items are not eligible for return.

 

Q. How long will it take to get my refund?

Ans. Our warehouse typically takes between 5-7 business days to process a return after being received. Once the return has been processed by our warehouse a credit will be issued to your original payment method within 5-7 business days. In total this entire process can take up to 14 business days. Be sure to save your proof of postage until your return is completed.

 

Q. Where can I find product sizing information?

Ans. Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page description.

 

Q. Received the wrong goods, what do I do?

Ans. Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team via phone (9811724464) OR email us at bhuvastra@gmail.com